AFR Business Development Specialist

Job Details

DHL Global Forwarding has an opening for an AFR Business Development Specialist in Kampala, Uganda. This Full Time position is responsible for developing and administering business development plans and processes to generate new/additional business, maximize profit and grow market share in line with business strategy, financial objectives, and Group guidelines and policies. The role involves executing business development plans to achieve targeted customer growth and retention, delivering projects to develop new business, undertaking market and feasibility studies, prospecting through research and marketing initiatives, and closing deals at senior buying levels.

Key Duties and Responsibilities

• Execute business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets.
• Deliver projects and initiatives to develop new business and maximize exposure for DPDHL amongst targeted prospects.
• Undertake market studies and feasibility studies to assess market potential and analyze target groups.
• Prospect new business development opportunities through market research and developing marketing initiatives.
• Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities.
• Identify prospective customer needs and match these with DHL's services.
• Develop leads, conduct pre-proposal visitations, prepare difficult proposals and conduct negotiations to close.
• Maintain and build relationships with prospects and potential key accounts including prospects' highest buying levels and coordinate activities of prospect-focused teams.
• Initiate new business relationships with non-buying accounts targeted by the company.
• Partner with local, district and regional management to coordinate customer requests and services being promoted.
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management.
• Identify problems that may not be clear in own area of authority and modify work methods accordingly.
• Convince external parties to accept complete proposals and programs.
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• Build strong, trusting cross-functional relationships with DPDHL managers.

Qualifications, Skills and Requirements

• Education Qualification – Matric.
• Minimum 2 years' experience in a Forwarding/Clearing Industry.
• Clear understanding of Excel, Word and Power Point.
• Excellent telephone skills and the ability to handle client complaints.
• Good organizational and interpersonal skills.
• Excellent command of the English language (both written and verbal).
• Proven ability to build effective, long-term relationships with clients.
• Proven ability to work under pressure and demonstrated ability to use own initiative.
• High level of attention to detail.