Branch Manager

United Bank for Africa (UBA) Visit website

Full-time Expires In -1 month Kampala Duty Station - Plot 2, Jinja Road, Kampala Bachelor's Degree 3 years experience Finance Banking Sales Customer Service Management

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Job Details

United Bank for Africa (UBA) Uganda is seeking a highly motivated, competent, result-oriented and dynamic professional to serve as Branch Manager.

Job objectives:

To deliver exceptional business performance through excellent customer servicing, sales and transactional processing in a branch.
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy, monitor the progress of new and existing products, and provide operational management support on a day-to-day basis.
Duty station: Plot 2, Jinja Road, Kampala
Employment type: Full time (8 hours per day)
Base salary: Not disclosed

Key Duties and Responsibilities

Increase customer retention and growth through aggressive cross-sell of the bank's relevant financial products, promoting an optimum build-up of revenue.
Prepare annual marketing plans and strategies for financial products generation to enable achievement of targeted growth objectives.
Conduct market intelligence and competitor analyses to prepare marketing plans and strategies, identifying and maximising business opportunities.
Ensure effective and timely customer service delivery according to prescribed SLAs.
Take responsibility for brand and ambiance to ensure a customer-friendly environment.
Establish and maintain effective relationships with new and existing customers, establishing their needs and attending to the suitability of services.
Provide feedback on effectiveness and review of current customer processes.
Ensure that the bank's and Regulatory Authorities' policies and guidelines are complied with.
Evaluate new and renewal lending proposals, negotiate terms with customers and, where appropriate, submit proposals to the credit department for approval.
Recommend development of various products based on customers' feedback.
Contribute to the effective launching of new products through sales campaign management to ensure favourable market response and optimum build-up of revenue.
People management: build, develop and motivate a high-performance team through coaching and mentoring.
Cost management: ensure optimal utilisation of material and human resources made available in business operations.

Key performance indicators: budget/financial KPIs (number and value); profitability; dormant, inactive and closed accounts as a percentage of total accounts; accounts with incomplete documentation as a percentage of total accounts; quality of loan portfolio (non-performing loans to total loan portfolio ratio); quality and completeness of information on CAM/credit requests; customer complaints and compliments; cost versus performance; core values.

Qualifications, Skills and Requirements

A University degree holder. A financial qualification or associate membership such as CIB, IOS, CFA, ACCA, etc. and an MBA would be an added advantage.
3-10 years' experience in retail/private banking.
Track record of achieving positive results in terms of profit and customer satisfaction.
Good knowledge and understanding of banking/financial products, services and policy regulations of these products in the market.
Detailed understanding of retail business processes and operating procedures, with thorough knowledge of operating instructions and audit requirements.
Good understanding of retail business plans, operating structures and key interfaces.
In-depth knowledge and understanding of relevant legislation, e.g. KYC, anti-money laundering and service standards.
Excellent understanding of the outlet's performance objectives: gross sales, cost management, risk, rigour and income contribution.
Good understanding of bank cash management procedures and technical support systems, and key competitor metrics.
Excellent customer service orientation and a positive 'can do' attitude.
Good presentation, negotiation, communication and interpersonal skills.
High level of integrity and attention to detail.
Strong sales/cross-selling skills and strong product knowledge.
Good motivational, training, coaching and feedback skills.
Strong leadership, problem-solving, people management and resource management skills.
Team working skills, resilience, performance development skills, planning and organisation skills, and computer skills.