Role

Job Details

• Location: Uganda
• Employment Type: Full Time
• Duty Station: Kireka Branch
• Reports To: Operations Assistant

The Branch Manager runs the Kireka branch. They own the team, the targets and maintain and raise client service making clients' life easy every day. They build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. The role requires someone visible, hands-on, and close to the work.

Key Duties and Responsibilities

• Own branch performance by knowing targets, and drive the team to hit them consistently
• Lead, develop, and hold accountability for the team by setting clear standards, coach daily, and build people who are ready to make clients' life easy
• Support the team to deliver fast, clear and simple service
• Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for
• Own collections at branch level by staying up to date with overdue accounts, follow up with urgency, and work with clients to find solutions
• Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet
• Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration
• Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution
• Report on branch performance with honesty and clarity, flag problems early
• Identify what is not working and fix it, bring solutions and take action quickly
• Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together
• Make Unifi a place where people work hard, grow fast, and enjoy being part of the team

Qualifications, Skills and Requirements

• Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous
• 3-5 years' experience in a customer-facing environment
• At least 1 year of experience leading or supervising a team
• Proven track record of hitting targets consistently
• Good understanding of credit, lending processes, and basic financial concepts
• Strong communicator, clear, direct, respectful, and calm when things get busy
• Organised and disciplined, follow the process properly, keep things accurate, and hold the team to the same standard
• Fluent in English
• Willing to work shifts, weekends, or rotational standbys where required
• Hungry to grow, question what is not working, take ownership, and bring strong energy and standards to the team every day