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Branch Manager - Multiple Locations
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Branch Manager - Multiple Locations

Lapaire Visit website

UGX 1.0M–1.3M/month Full-time Expires In -1 month Kampala Duty Station - Kampala Diploma 3 years experience Sales Customer Service Management
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About Lapaire

Lapaire is a pan-African optician network founded in 2018 in Kenya, now with 120+ Optical Shops and 450+ employees across 9 countries including Uganda, Ivory Coast, Burkina Faso, Mali, Benin, Togo, Senegal, DRC and Morocco. In Uganda, Lapaire runs 18 branches in 6 cities (13 in Kampala) providing free eye tests, transparent prices and new stylish frames every week. The company's concept puts the customer at the heart of the project, offering quality, stylish eye care products at fair, transparent prices. Joining Lapaire means joining an inspiring pan-African health impact adventure, serving clients to improve their lives, working as an entrepreneur with ideas and initiatives, learning every day, and collaborating with young, multicultural teams. Learn more: https://lapaire.africa/uganda

Job Details

Lapaire is hiring a Branch Manager to lead operations in one of its Optical Centers in Uganda (Multiple Locations - duty station Kampala). This is a key leadership role responsible for overall branch performance, driving new growth strategies, strengthening B2B partnerships, and boosting B2C sales. The Branch Manager will work closely with the Operations Manager and Area Managers, managing a team of Sales Representatives and an Eye Specialist (Optometrist or OCO).

  • Location: Kampala, Uganda (Multiple Locations - Kampala)
  • Employment Type: Full-time (Work Hours: 8)
  • Category: Management / Sales & Retail / Business Operations / Customer Service
  • Reporting Line: Operations Manager and Area Managers
  • Team Managed: Sales Representatives and Eye Specialist (Optometrist or OCO)
  • Salary: Base salary ranges from 1,000,000 to 1,300,000 UGX per month (Not Disclosed on secondary site, disclosed as 1M-1.3M UGX on primary advert)
  • Benefits/Notes: Dynamic pan-African company, entrepreneurial culture, continuous learning, multicultural team. If you do not hear from us within two weeks of applying, your application has not been successful on this occasion, but you will be considered for future roles.

Key Duties and Responsibilities

  • Know & Own the Business and serve its customers: Be knowledgeable about Lapaire products and their benefits, as well as customers' needs.
  • Increase brand notoriety and awareness around clear sight to all potential customers.
  • Drive the growth of sales, achieve and surpass sales targets.
  • Engage in Business Development, gather market intelligence and insights, and identify growth opportunities.
  • Lead and inspire a team: Build and train a solid and united team by sharing knowledge and sales experience, foster a great culture, and drive sustainable business growth.
  • Manage, motivate, inspire and support the team in their daily work, allocate tasks, and lead meetings with them.
  • Support the team to hit and surpass targets - vision tests done, cash collected and Net Promoter Score (customer satisfaction).
  • Manage Branch finances & stock: Keep finances up to date, recording all deposits and purchases.
  • Ensure excellent stock management, loss and shrinkage prevention.
  • Prepare finance reports to the management team.
  • Maintain a clean and presentable shop.

Qualifications, Skills and Requirements

  • Diploma or Bachelor's degree in Business, Commerce, or a related field.
  • Minimum 3-5 years' proven experience in business, retail, or branch management (36 months minimum stated).
  • Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.
  • Strong background in customer service and business operations.
  • Proficient in financial reporting, data analysis, and tools such as Excel.
  • Excellent communication, negotiation, and interpersonal skills.
  • Personal Attributes for Success:
    • Strategic & Growth-Oriented: Able to spot opportunities and turn them into results.
    • Strong Leader & Motivator: Skilled at inspiring and managing people to perform at their best.
    • Accountable & Trustworthy: Integrity and responsibility guide your work.
    • Ambitious & Results-Driven: Always aiming higher, beyond just meeting targets.
    • Organized & Reliable: Run your branch with professionalism and structure.
    • Customer-Focused & Empathic: Able to connect with and serve diverse customers.
    • Negotiator: Comfortable building partnerships and driving win-win outcomes.
  • Level of Education: Bachelor Degree preferred (Diploma minimum accepted).

Job Summary