Business Development Officer – Bancassurance

Job Details

CIC Insurance Group PLC is seeking a Business Development Officer – Bancassurance based in Kampala, Uganda. The role reports to the Business Development Manager - Bancassurance and drives insurance sales through the bank branch network by promoting bancassurance products, building relationships with bank staff and customers, and achieving sales targets while delivering excellent customer service. Employment is full-time.

Key Duties and Responsibilities

• Proactively promote and sell bancassurance products to existing and prospective bank customers and achieve monthly, quarterly and annual sales targets across assigned branches
• Drive profitable new and renewal business and ensure timely collection of premiums from banks
• Conduct customer needs analysis and recommend appropriate insurance packages; generate quality leads through branch walk-ins, referrals and relationship managers
• Build and manage a strong sales pipeline, follow up on prospects and convert leads into policy sales
• Participate in branch sales campaigns, activations and marketing initiatives and organize customer engagement activities such as product presentations and insurance awareness events
• Monitor market trends, competitor offerings and customer needs to identify new sales opportunities and support branch teams in identifying high-potential clients
• Build and maintain strong working relationships with branch teams to drive continuous referrals; act as key liaison between branch network and bancassurance function
• Offer professional insurance advisory services, ensure customers understand policy benefits, exclusions, terms and conditions, and guide customers through applications and onboarding
• Follow up on pending applications, queries and post-sale service issues for seamless experience
• Train and support branch staff on insurance products, sales techniques and customer handling; conduct product presentations, refresher sessions and awareness campaigns
• Ensure all sales comply with regulatory requirements, internal policies and ethical standards; maintain accurate records of interactions and ensure proper completion of policy forms adhering to AML and KYC guidelines
• Prepare daily, weekly and monthly sales reports, track leads, conversions, loss ratios and pipeline performance, and provide market feedback and competitor intelligence

Qualifications, Skills and Requirements

• Bachelor's degree in Banking and Insurance, Business Administration, Marketing, or related discipline
• Professional insurance qualification such as ACII, CII or Diploma in Insurance
• Minimum of 3 years' experience in sales and business development
• Strong sales and business development skills and good insurance product knowledge
• Excellent customer service orientation and ability to build and maintain strong relationships
• Clear communication and presentation skills
• Analytical and reporting ability, strong compliance and risk awareness, good planning and time management
• Adaptability and resilience in a dynamic environment, teamwork and collaboration