Coffee Shop Supervisor

C-Care Uganda Visit website

Full-time Expires In -6 days Kampala, Uganda Duty Station - IHK, Kampala District, Uganda Diploma Food and Beverage Administrative Restaurant & Hospitality

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About C-Care Uganda

C-Care Uganda is a leading provider of medical care in Uganda and part of the C-Care Group operating in Mauritius, Uganda and Madagascar. The Group operates 3 hospitals (including C-Care IHK, formerly International Hospital Kampala), 20+ primary care clinics, 3 medical laboratories and 37 collection centres, handling ~60,000 emergency cases and 40,000 admissions yearly with ~2,100 employees. From world-class facilities to cutting-edge treatments, C-Care strives for excellence and compassion — employing highly qualified medical staff, using the latest technology and following strict standards of safety and cleanliness. Its philosophy is to care for the whole person — mind, body and spirit — with kindness, understanding and respect. Working in the hospital coffee shop at C-Care IHK means directly contributing to patient, staff and visitor comfort and satisfaction within a premium, patient-first hospital environment.

Job Details

The Coffee Shop Supervisor is responsible for the day-to-day operation of the hospital coffee shop at C-Care IHK, ensuring efficient service, high food and beverage quality, excellent customer care, proper hygiene, and effective stock and cost control. The Supervisor will work closely with and under the direction of the Head Chef to ensure that the coffee shop operates according to hospital standards, food safety requirements, approved menus, recipes, and operational procedures. This is a full-time, on-site hospitality role based at the hospital coffee shop serving patients, staff, doctors and visitors. Reporting line: Head Chef.

Key Duties and Responsibilities

Oversee the daily opening, operation, and closing of the coffee shop and ensure it is adequately prepared, clean, organized, and fully operational before service
Coordinate the preparation and service of coffee, beverages, snacks, sandwiches, and other approved menu items and ensure smooth coordination between the coffee shop and kitchen
Monitor service speed, portion control, presentation, and customer satisfaction and ensure all equipment, utensils, crockery, and service areas are properly maintained and available
Allocate daily duties and responsibilities to coffee shop staff; supervise staff attendance, punctuality, grooming, and performance
Provide on-the-job guidance and coaching to team members and ensure staff follow hospital, food safety, hygiene, and customer service procedures; escalate performance or disciplinary concerns to the Head Chef
Maintain the highest standards of food hygiene, personal hygiene, and cleanliness; ensure food is stored, prepared, displayed, and served safely
Monitor temperatures and food handling procedures where applicable and ensure proper cleaning and sanitization of workstations, equipment, utensils, and service areas
Report any food safety, hygiene, equipment, or operational concerns immediately to the Head Chef
Monitor daily stock levels of food, beverages, packaging materials, crockery, and cleaning supplies; conduct regular stock checks and report shortages or variances to the Head Chef
Ensure proper FIFO (First In, First Out) stock rotation; minimize wastage, overproduction, and unnecessary consumption; maintain accurate records of stock received, used, and remaining
Ensure portion sizes and recipes are consistently followed; monitor wastage and identify areas for cost reduction
Support daily sales and consumption reconciliation; ensure all items issued and sold are properly accounted for and report discrepancies in sales, stock, or consumption to the Head Chef
Provide professional, friendly, and efficient service to patients, staff, doctors, visitors, and other hospital customers; handle customer feedback and complaints professionally
Resolve routine service issues and escalate serious matters to the Head Chef or relevant management; maintain a welcoming, clean, and professional coffee shop environment
Ensure coffee machines, sandwich machines, refrigerators, display equipment, and other kitchen/service equipment are used correctly; conduct routine checks and report breakdowns or maintenance requirements
Ensure equipment is cleaned and maintained according to manufacturer and hospital procedures; prevent misuse or damage of company property and equipment
Prepare and submit daily operational reports as required and maintain records for stock, wastage, sales, staff meals/consumption where applicable, and other operational activities
Communicate daily operational issues and requirements to the Head Chef; participate in departmental meetings and support implementation of management decisions

Qualifications, Skills and Requirements

Bachelors or Diploma in Catering, Hospitality Management, Food & Beverage, or a related field
Previous experience in coffee shop, restaurant, café, hotel, hospital catering, or similar food service operations
Previous supervisory experience is an advantage
Good knowledge of food safety, hygiene, stock control, and basic food costing
Good communication and interpersonal skills
Ability to work under pressure and manage a busy service environment
High standards of personal hygiene, cleanliness, and customer service

Application Procedure

Visit the official application portal via Apply
Create an account or log in to the SeamlessHiring platform
Complete the online application form and upload your CV and supporting documents
Submit your application before the deadline
Only shortlisted candidates will be contacted
For more about C-Care Uganda, visit https://c-care.com/ug/

Job Summary

Job Category: Restaurant & Hospitality, Food and Beverage, Administrative
Job Type: Full-time
Deadline of this Job: 2026-09-23
Duty Station: IHK, Kampala District, Uganda
Date Posted: 2026-09-08
No of Positions: 1
Application Link: Apply
Location pin: 📍 IHK, Kampala District, Uganda