Delivery Owner

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Full-time Expires In -3 weeks Remote Duty Station - Remote 7 years experience IT Logistics Management

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Job Details

CloudFactory is a mission-driven team unlocking the potential of AI by combining advanced technology with a global network of talented people. As a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments with executive-level stakeholders, specialised talent, regulatory and compliance requirements, customised delivery solutions, and frequent change and ambiguity. This senior delivery role requires strong operational expertise, commercial awareness, and confident decision-making, owning end-to-end delivery outcomes and coordinating across multiple internal teams and client stakeholders. This is a full-time, remote position with remote and home working, market competitive salary, quarterly variable compensation, comprehensive medical cover, and personal development opportunities.

Key Duties and Responsibilities

Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with DSL/SL).
Lead delivery in complex, fast-changing environments and take full accountability for client commitments and outcomes.
Identify risks early and drive resolution; lead resolution of incidents and ensure service continuity.
Balance client expectations with operational and commercial realities.
Build trusted relationships with senior client stakeholders (Directors, VPs, Executives) and lead governance and delivery discussions.
Provide clear recommendations and solutions; challenge unrealistic expectations constructively; act as trusted delivery partner.
Coordinate project delivery teams at all levels for successful delivery and drive accountability across contributors.
Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities, remove blockers and manage dependencies.
Influence stakeholders without direct authority and support workforce planning for specialised talent needs.
Ensure compliance with contractual, regulatory, legal, and security requirements and maintain strong governance and reporting standards.

Qualifications, Skills and Requirements

Bachelor's degree or equivalent practical experience (Level of Education: bachelor degree).
7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles.
Experience managing complex, multi-country or enterprise accounts.
Strong experience with executive stakeholders and high-pressure delivery environments.
Solid understanding of commercial impact, risk, and workforce coordination.
Highly self-driven, calm under pressure, and decisive; takes full ownership of outcomes and comfortable operating independently in ambiguity.
Communicates clearly at all levels, builds trust quickly, confident challenging and influencing when needed.
Commercially aware, solutions-focused, comfortable balancing client needs with operational reality.
Able to drive execution through others in a matrix environment without direct authority.