Digital Microinsurance & Strategic Partnerships Manager

Job Details

Britam Uganda is seeking a Digital Microinsurance & Strategic Partnerships Manager to drive its digital and microinsurance growth agenda by developing scalable digital channels, driving inclusive microinsurance solutions, and cultivating strategic partnerships. The role focuses on revenue growth, customer inclusion, and technological innovation to advance Britam's digital transformation and financial inclusion strategy. Organization: Britam Insurance Company Uganda Limited. Employment Type: Full Time. Location: Uganda.

Key Duties and Responsibilities

• Develop and execute digital channel strategy to expand reach and revenue; identify and evaluate emerging digital platforms and technologies to enhance product accessibility.
• Collaborate with IT, Marketing, and Operations to roll out seamless digital sales, onboarding, and service processes; monitor performance of digital channels and drive continuous optimization through analytics and customer feedback.
• Design and implement microinsurance products tailored to low-income and informal sectors in line with Britam's financial inclusion agenda; conduct market research and customer needs assessments to inform product development.
• Lead partnerships with MFIs, SACCOs, telcos, cooperatives, and community-based organizations to distribute microinsurance solutions; track product performance, profitability, and customer uptake and recommend enhancements.
• Identify and formalize high-value partnerships with fintechs, telcos, aggregators and digital platforms; develop partnership frameworks, MOUs, and performance metrics to ensure alignment with business objectives.
• Maintain strong relationships with partners to foster collaboration, innovation, and mutual growth; represent Britam in external stakeholder engagements related to digital, micro and inclusive insurance.
• Identify, build, implement and maintain digital and partnership initiatives; monitor, analyze, and report on channel performance, partner productivity, and market trends.
• Ensure compliance with regulatory requirements and internal policies in all digital and partnership activities; contribute to overall business strategy through insights from digital and microinsurance initiatives.
• Deliver on performance requirements as defined in the department's strategy map, balanced scorecard and Personal Scorecard.

Qualifications, Skills and Requirements

• Bachelor's degree in Business, Marketing, Insurance, Economics, or related field; Professional qualification in Insurance (COP, ACII, or equivalent) is an added advantage; Postgraduate qualification (MBA or equivalent) preferred.
• Minimum of 6-8 years' experience in business development, digital distribution, or partnerships within the financial services sector.
• Proven experience in developing and managing digital or partnership-driven distribution models; Experience in microinsurance or inclusive financial products will be an advantage.
• Strategic thinking and business acumen.
• Strong relationship management and negotiation skills.
• Excellent understanding of digital ecosystems, fintechs, and insurance distribution models.
• Data-driven decision-making and analytical skills.
• Strong project management and execution ability.
• Excellent communication and stakeholder engagement skills.
• Agility, innovation, and adaptability to a fast-evolving market.