Dispatch Officer

Job Details

Dispatch Officer responsible for coordinating outbound dispatch activities, ensuring a smooth handover between the warehouse and drivers. Supports daily vehicle availability, proper allocation of vehicle sizes, dispatch quality checks, and timely release of orders to customers and market routes. Full-time role based at Lugazi II, Kumusanvu, Uganda, working 8 hours per day with warehouse, drivers, transporters and Fleet Manager. Includes digital coloured passport photo on CV/cover letter requirement. Salary not disclosed.

Key Duties and Responsibilities

• Act as the key link between the outbound & picking team and drivers during dispatch and confirm all orders released for dispatch are complete, accurate, and ready for loading
• Ensure proper documentation handover to the transporters/drivers
• Coordinate with drivers to confirm route allocation, loading sequence, delivery documents, and dispatch requirements
• Ensure drivers acknowledge receipt of goods and documents before departure and that all dispatched orders are properly signed off and recorded
• Track and confirm the daily availability of vehicles required for planned deliveries and liaise with transporters and the Fleet Manager to ensure sufficient transport capacity
• Escalate vehicle shortages, delays, or capacity gaps in good time
• Coordinate correct use of vehicle sizes based on order volume, route plan, and delivery requirements to support efficient utilization and reduce transport costs
• Conduct final dispatch checks to ensure right products, quantities, documents, and customer orders are loaded and check product condition before loading to minimize disputes, returns, and damages
• Ensure dispatch errors are identified before vehicles leave the warehouse
• Maintain accurate dispatch records, including vehicle details, driver details, route assignments, and order handover records
• Ensure Proof of Delivery requirements are clearly communicated to drivers and support timely follow-up on dispatch documentation and POD closure

Qualifications, Skills and Requirements

• Diploma or Bachelor's degree in Logistics, Supply Chain, Transport Management, Warehousing, or a related field
• At least 1-2 years' experience in dispatch, transport coordination, warehouse operations, or last-mile logistics
• Experience working with drivers, transporters, and warehouse teams
• Good understanding of dispatch documentation and delivery processes
• Experience using WMS, TMS, ERP, or route planning tools is an added advantage
• Strong coordination and communication skills
• Good planning and problem-solving ability
• Attention to detail and strong follow-through
• Ability to work under pressure and meet dispatch timelines
• Good understanding of transport utilization and dispatch controls
• High level of accountability and operational discipline
• Attach digital current coloured passport photo on cover letter and CV