Role

The Enterprise Banker drives business performance with new and existing Business Banking customers, increasing wallet share and making appropriate referrals to the Branch Manager for specialist advice.

Key Duties

• Provide sales and service to Business Banking customers
• Contact customers to open Enterprise banking accounts following recruitment policies
• Participate in specific product campaigns and explain products to customers
• Meet and exceed targets for specific sales campaigns
• Identify new and existing customer potential and sales opportunities
• Generate customer interest through face-to-face and telephone contact
• Originate client credit applications to the commercial credit team
• Own delivery of lending decisions and explore alternative solutions
• Manage customer queries and complaints around account opening, loans and card applications
• Build relationships with internal service providers for quick turnaround of escalated queries
• Support branch operations including cash management and teller authorization
• Ensure accuracy and quality of new account applications, loan documents and KYC compliance
• Authorise cashier transactions and act as cash custodian for the Branch
• Comply with all regulatory requirements, risk management framework and internal policies

Qualifications

• Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies