Front Office Associate cum Night Auditor

Job Details

Kampala Nile Resort – Seeta, Mukono is hiring a professional and responsible Front Office Associate cum Night Auditor to join its Front Office team in Seeta, Mukono, Uganda. The role handles front office operations, guest services and night audit procedures and requires ability to work night shifts. Full Time.

Key Duties and Responsibilities

• Perform front office operations including guest check-in, check-out, reservations and guest inquiries.
• Execute night audit procedures accurately including reconciliation of daily transactions, revenue reports and system closure.
• Operate IDS Fortune PMS for front office and audit functions.
• Provide excellent guest service and handle guest requests and complaints professionally.
• Ensure accuracy and attention to detail in all financial and operational reporting.
• Maintain professional appearance and uphold hospitality service standards.

Qualifications, Skills and Requirements

• Previous Front Office/Night Audit experience required.
• Proficiency in IDS Fortune PMS.
• Good communication and guest service skills.
• Knowledge of night audit procedures.
• Accurate and detail-oriented.
• Professional appearance.
• Ability to work night shifts.