Network Engineer

Job Details

The mid-level Network Engineer (Level 1) provides essential support in maintaining, monitoring, and troubleshooting the organisation's network infrastructure under the guidance of the Senior Network Engineer. This mid-level role is designed for individuals looking to build a strong foundation in enterprise networking, with opportunities to develop skills across Cisco & Juniper technologies, Microsoft networking services, and cloud platforms. The role is full-time based in Kampala. Work Hours: 8.

Key Duties and Responsibilities

• Monitor network performance using established tools (e.g., SolarWinds, PRTG, Nagios) and escalate issues to the Senior Network Engineer as required
• Perform routine network maintenance tasks including scheduled updates, patches, and configuration backups
• Assist in maintaining network uptime by responding to alerts and performing initial diagnostics
• Troubleshoot basic network issues including connectivity problems, VLAN configurations, and user access issues
• Use diagnostic tools such as Wireshark and command-line utilities to identify and resolve common network faults
• Document troubleshooting steps and resolutions to build the team's knowledge base
• Assist the Senior Network Engineer with configuring Cisco and Juniper devices (switches, routers, firewalls, wireless access points) according to established standards
• Support the configuration and maintenance of Windows Server network services including DNS, DHCP, and basic Active Directory networking
• Help deploy and test network equipment under supervision
• Maintain accurate network documentation including topology diagrams, IP address inventories, and device configurations
• Prepare regular reports on network performance, incidents, and maintenance activities
• Update asset registers and configuration management databases as changes occur
• Participate in network-related projects under direction of senior team members
• Provide first-line support to end users for network-related queries and issues and collaborate with other IT teams

Qualifications, Skills and Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or a related field
• Cisco Certified Network Associate (CCNA) certification, or demonstrable progress toward achieving CCNA within 12 months of employment
• 4+ years of experience in network support or a related IT role (internships and academic projects considered)
• Foundational understanding of networking concepts including TCP/IP, subnetting, VLANs, and basic routing and switching
• Familiarity with Cisco IOS and Juniper Junos command-line interfaces for basic device configuration
• Basic knowledge of Windows Server environments, particularly DNS and DHCP services
• Understanding of fundamental network security principles
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills and ability to work effectively within a team environment
• Strong desire to learn, grow, and develop professionally
• Exposure to network monitoring tools such as SolarWinds, PRTG, or Nagios
• Basic understanding of firewall technologies (Cisco ASA/Firepower, Juniper SRX) and VPN concepts (IPsec, SSL VPN)
• Familiarity with wireless networking standards and configuration
• Awareness of cloud networking concepts, particularly Microsoft Azure fundamentals
• Experience with packet capture and analysis tools such as Wireshark
• Knowledge of VoIP and Quality of Service (QoS) concepts is an advantage