Role

Job Details

ENETS is seeking an experienced, highly motivated, and results-oriented professional to join the team as Quality Manager – Fiber Operations. This is a full-time role based in Kampala, reporting to the Project Manager – Fiber.

• Duty Station: Kampala
• Reports to: Project Manager – Fiber
• Employment Type: Full Time
• Application Deadline: 14 August 2026

Key Duties and Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards.
• Supervise and inspect fiber installation, splicing, testing, and maintenance activities.
• Monitor the quality of civil works associated with fiber deployment projects.
• Conduct quality audits and site inspections.
• Ensure compliance with health, safety, and environmental regulations.
• Review network designs and installation plans to ensure compliance with customer and company standards.
• Investigate quality-related incidents and implement corrective actions.
• Prepare accurate quality reports for management and relevant stakeholders.
• Conduct training and mentoring sessions for field technicians.
• Coordinate with project managers, engineers, supervisors, and contractors to improve service delivery.
• Ensure proper documentation of all project activities.
• Ensure adherence to quality and industry standards, as well as compliance with environmental and regulatory guidelines for FTTx projects.
• Conduct regular site inspections for fiber installations, end-to-end terminations and all related civil works.
• Identify defects and installation snags and recommend corrective measures.
• Support troubleshooting and resolution of quality-related issues including root cause analysis and process improvements.
• Audit network infrastructure and recommend corrective actions for quality issues.
• Train field teams on best practices and undertake research to enhance efficiency of quality processes.

Qualifications, Skills and Requirements

• Bachelor's degree or diploma in Telecommunications Engineering, Electrical Engineering, Information Technology, or another related field.
• Professional certification in fiber optic technologies will be an added advantage.
• Valid driving permit.
• At least three (3) years of experience in fiber optic network deployment and maintenance.
• Practical experience in fiber splicing, cable jointing, testing, and troubleshooting.
• Practical experience in supervising civil works activities, including trenching, duct installation, pole erection, and route restoration.
• Experience in the use of OTDRs, optical power meters, fusion splicers, and related equipment.
• Excellent analytical and problem-solving skills.
• Strong leadership and communication skills.
• Knowledge of occupational health and safety standards.
• Driving skills with valid driving license carrying at least two years driving experience for field work.
• Proficiency in Microsoft Software (MS Excel, MS Project, MS Word, MS PowerPoint, SharePoint, etc.).
• Must have strong understanding of GPON architecture and network delivery.
• Proficiency in Map reading and survey tools (Google Earth, QGIS, Microsoft Visio).
• Experience in handling Right of Way processes.
• Strategic Planning with ability to develop and implement quality plans, perform audits, and use statistical tools for analysis.
• Certifications or training courses on GPON Deployment will be of advantage.

Personal Attributes

• Integrity and professionalism.
• Attention to detail.
• Ability to work under pressure.
• Excellent interpersonal skills.
• Strong organisational abilities.
• Ability to work independently and within teams.