Receptionist

Job Details

Aldelia Global Manpower Uganda is hiring a Receptionist to provide excellent customer service to guests and visitors, manage the front desk, answer calls and direct visitors in Kampala, Uganda. This is a full-time role based in Kampala. The Receptionist ensures a tidy, presentable front desk, compliance with office security procedures and efficient handling of communications and office operations. Base salary not disclosed.

Key Duties and Responsibilities

• Welcome guests and visitors, determine purpose of visit and direct them to appropriate department or person
• Respond to inquiries via phone calls and email and direct them appropriately
• Maintain a clean and organized front desk area ensuring it is tidy and presentable at all times
• Handle incoming and outgoing mail, deliveries and packages and ensure distribution to correct departments or persons
• Manage office supplies inventory and place orders for new supplies as required
• Maintain accurate records and documentation of visitor logs, phone calls and other relevant information
• Respond to customer feedback and complaints, providing timely and efficient solutions
• Ensure compliance with office security procedures by monitoring and controlling access to premises
• Receive client orders and follow up on them
• Perform any other related duties as assigned by supervisor

Qualifications, Skills and Requirements

• Degree in Business Administration
• 3 years of experience in the field
• Beginner level with good knowledge of Word, PowerPoint and Excel
• Strong customer service, communication and organizational skills
• Ability to maintain professional front-office environment and handle multiple tasks