Receptionist

Job Details

The Receptionist will provide a warm, professional and efficient first point of contact for visitors, employees and external stakeholders at Nekses Investments Limited. The role manages the front desk, supports administrative functions and upholds the company's image through excellent customer care and communication. Location: Lugazi II, Kumusanvu, Uganda. Employment Type: Full Time. Work Hours: 8 hours. Industry: Consulting. Posted: 13-08-2026. Work conditions may involve constant movements to different locations out of office, constant interaction with government officials, long hours and on-call availability.

Key Duties and Responsibilities

• Serve as the face of the Company, offering friendly service to those entering the building or calling in over the phone
• Answer a multiple line phone system, manage calls by routing to proper extensions or taking messages and delivering them within the message system
• Receive visitors courteously, verify their purpose and direct them appropriately
• Maintain a tidy, organized and welcoming reception area
• Manage visitor logs, issue visitor passes and ensure compliance with security protocols
• Provide timely information to staff, clients, service providers and other stakeholders
• Handle inquiries, complaints and requests with professionalism and tact
• Receive, sort and distribute mail, deliveries and packages to recipients in a timely manner while managing outgoing mail and packages for pickup
• Assist with filing, documentation, photocopying, scanning and other clerical tasks
• Schedule meeting rooms and support preparation for internal meetings when required
• Assist HR and Admin teams in coordinating staff welfare activities, appointments and documentation
• Maintain updated records of visitors, suppliers and service providers
• Keep accurate logs of telephone calls, messages and front-desk activities
• Present a professional, well-groomed appearance consistent with customer service standards
• Uphold confidentiality and handle sensitive information with discretion

Qualifications, Skills and Requirements

• Diploma in Business Administration, Secretarial Studies, Front Office Management, or related field
• At least 2 years' experience in a front-office or customer service role, preferably in a busy or industrial environment (24 months)
• Proficiency in MS Office (Word, Excel, Outlook)
• Knowledge of switchboard operations is an added advantage
• Attach digital current colored passport photo on cover letter and CV
• Excellent communication and interpersonal skills
• Warm, polite and customer-service oriented demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and work under minimal supervision
• High level of integrity, confidentiality and professionalism
• Neat, well-groomed and presentable at all times
• Must be mentally stable to contain stress and pressure, of sound mind, good visibility for computer work and sensory stability due to concentration required