Receptionist — Uganda Heart Institute (UHI)

About the Role

Uganda Heart Institute (UHI) is established by the Uganda Heart Institute Act CAP 258 as an Autonomous Government Entity to undertake and coordinate the prevention and treatment of cardiovascular disease in Uganda. UHI intends to recruit competent people in various departments, to enhance its human resource capacity and support the effective delivery of specialised cardiovascular services.

Job Details

• Position: Receptionist
• Salary Scale: UHI 7 LWR
• Number of Posts: Two (2)
• Reports to: Communication Officer
• Work Hours: 8 hours
• Duty Station: Kampala – Mulago
• Employment Type: Full-time

Key Duties and Responsibilities

• Oversee the management of the front desk office and reception area in accordance with established standards.
• Collaborate with the clinical team to provide guidance to patients and direct them to appropriate service points.
• Efficiently handle incoming and outgoing phone calls, maintaining comprehensive call records as per Hospital guidelines.
• Welcome, register, and assist patients and visitors, ensuring they are directed to relevant offices.
• Address inquiries and offer general information regarding the department's activities and services.
• Disseminate information about the Hospital's services, complying with established Hospital policies and procedures.
• Foster effective coordination between internal and external customers and various Departments.

Qualifications, Skills and Requirements

• Uganda Certificate of Education (UCE) with at least a credit in English.
• Certificate in Customer Care, Public Relations or any other related training is required.
• Minimum of 12 months of relevant work experience.

Application Procedure

Applications are invited from suitably qualified Ugandans to fill the under-listed positions. Eligible persons should address their applications including:

• A cover letter
• Copies of academic/professional certificates and transcripts
• Certificates of registration and valid practicing licenses where applicable
• Curriculum vitae (CV)
• O Level Certificates
• A Level certificates (where applicable)
• Copy of the National Identity Card
• Evidence of work experience where required

Applications can be submitted in two ways:

1. By Email: Send complete applications to the UHI official recruitment email: erecruitment@uhi.go.ug
2. By Hand Delivery: Deliver to Uganda Heart Institute Headquarters, Mulago – Kampala

Postal Address: Executive Director, Uganda Heart Institute, P.O. Box 37392, Kampala.

Note: Applications which will be submitted or mailed without complete attachments, or any applications which will be sent on any other email addresses other than the one mentioned above, will not be accepted. Applications both physical and online must be received not later than 5:00 pm on 11th November 2026.

Summary