Relationship Manager – Public Sector

Job Details

United Bank for Africa Uganda (UBA) is seeking a Relationship Manager – Public Sector reporting to the Head Public Sector, based at Plot 2, Jinja Road, Kampala, Uganda. The role is Full Time and responsible for growing and managing the public sector segment and collections function by increasing accounts, liabilities (deposit balances), assets and product utilization through customer acquisition, cross-sell and relationship management. Key focus on prospecting, sales engagement and operational delivery for public sector bodies. Location: Kampala, Uganda.

Key Duties and Responsibilities

• Prospecting, selling and engaging public sector bodies to achieve growth and profitability through new accounts and balances from new and existing portfolio
• Create/develop public sector customer proposals based on needs analysis and follow through the sales process
• Drive utility growth and collections in liaison with the entire sales team and marketing initiatives
• Create a lead base of external target market through networking, customer referrals and attending social events, seminars, trade shows and industry events
• Conduct regular face-to-face customer visits, site visits, and write/share updated call reports for each visit to mine relationships
• Monitor and control accounts under respective portfolios to maximize balances, cross-sell and revenue
• Attend to day-to-day and medium-term needs of public sector customers in portfolio as part of relationship management
• Work hand in hand with Sales/Branch/Credit teams and communicate/coordinate on requirements and expectations
• Interface with product specialists in other areas of the bank (especially E-Banking) to keep product knowledge up to date and follow up opportunities
• Manage own calling programme, including identifying names to call on weekly and setting up meetings
• Compile weekly report on calling programme and sales progress against targets and present to the Head Public Sector
• Monitor operational delivery of customer requirements, log and create written responses to customer complaints, summarize systemic failures and raise to Head Public Sector for follow-up
• Perform any other follow-up or duties assigned as related to the sales function

Qualifications, Skills and Requirements

• University degree in Business Administration, Finance, Economics or Management; Master’s degree in any of the above fields and/or part or full professional qualifications in Accounting/Finance (ACCA/CPA/CFA) or equivalent is an added advantage
• Minimum four years of experience in Corporate Banking
• Technical ability to read and interpret financial statements for credit assessment
• Creativity and initiative
• Good presentation, interpersonal, communication and negotiation skills
• Ability to work under pressure and independently achieve results with minimum supervision
• Proficiency in credit origination and analysis
• Strong Business Acumen
• Proficiency in Excel and Word
• Good knowledge of product offering at corporate level and all-round product knowledge in Banking
• Excellent knowledge of the Financial Institutions Statute 2004 together with Regulations on Credit Lending