Repossession Supervisor

Job Details

Ignite Energy Access is hiring a Repossession Supervisor in Uganda to oversee recovery and repossession operations across the Eastern and Western Regions. The role requires strong experience in recovery/repossession, customer relations and working with rural communities and local authorities including law enforcement agencies. Reporting within the operations/credit function, the supervisor will manage field teams, handle irate customers and ensure compliant, professional repossession processes. Location: Uganda with extensive travel to Eastern and Western Regions.

Key Duties and Responsibilities

• Supervise and coordinate repossession and recovery activities across Eastern and Western Regions of Uganda.
• Manage and mentor repossession officers and field teams.
• Liaise with rural communities, local authorities and government law enforcement agencies to ensure lawful and compliant operations.
• Handle customer relations, including managing irate customers and resolving disputes professionally.
• Ensure ethical, professional and compliant recovery processes in line with company policies.
• Maintain accurate records and reporting on repossession cases and outcomes.
• Provide guidance on problem-solving and escalation of complex cases.

Qualifications, Skills and Requirements

• Bachelor's degree in Business or similar qualification.
• Minimum of 3 years of recovery or repossession experience in a supervisory capacity.
• Work background in security-related roles or as a court bailiff is an advantage.
• Work experience with rural communities and local authorities/government law enforcement agencies.
• Proficiency in one or more local languages spoken by customers in the Eastern and Western Regions of Uganda.
• Proven experience in customer relations, handling irate customers and problem solving.
• Strong leadership, communication and organizational skills.