Shop Supervisor – Consumer

Job Details

Reports To: Key Accounts Manager – Retail & Pearl with dotted line to the Sales Representative. Duty Station: Kampala Central. Employment Type: Full Time. Number of Positions: 3. Job purpose: To sell and market all the company products, as well as create a positive image of the company to the public. The position holder will manage the Shop business and operational areas under the rules, regulations and guidelines of BPUL while ensuring the accomplishment of goals and targets given by management.

Key Duties and Responsibilities

• Management of all the FMCG products sold at the Shop (Dressed chicken and all related products).
• Ensure achieving of daily sales targets of all products at the shop.
• Ensure communicating correct price and product specifications to customers.
• Ensure professional approach to customer interface.
• Coordinate and ensure reconciling deliveries of products to customers in case of bulk buyers.
• Order Dressed chicken and related products on time and follow up to ensure order is processed by the sales clerk at the abattoir.
• Control and manage stock as prescribed by the Company's SOPs.
• Ensure a clean and tidy environment at the Shop at all times.
• Management of Cash and Sales at the Shop.
• Ensuring timely banking of Cash Collections for all the sales made.
• Daily Cash reconciliation of the sold stock and reporting to the Sales Manager and Sales Officer on a daily basis.
• Market Company products & safeguarding the Company's Image in the Community.
• Review cash sales against targeted sales and plan for achieving over and above the set target.
• Provision of effective and efficient support to the customers.
• Receiving complaints from Customers and quickly resolving them at Shop level, forwarding issues beyond capacity to the Sales Manager or Sales Officer.
• Dealing with customers efficiently in a professional, courteous and cordial manner giving them correct information about products.
• Train and support new staff and provide orientation to new staff.
• Maintain proper and effective communication, reporting, documentation and records system at the Shop.
• Prepare and submit daily, monthly, quarterly and annual reports i.e., monthly sales and receivables.
• Support the stock taking and inventory management processes.
• Report immediately any shortages, losses or any other problems to line manager.
• Correctly filling out paperwork including Daily Cash Reports and sales Summary Reports and submitting information to the Sales Manager.
• Responsible for all Human Resource related issues for the staff of the Shop and seek support from the HR office when required.
• Effective supervision of staff at the Shop.
• Appraise performance of staff at the Shop.
• Any other duties as assigned by management.
• Petty cash management, banking daily cash sales collection, daily sales posting.

Qualifications, Skills and Requirements

• Degree or Diploma in Sales and Marketing, Business Administration, or related field.
• Minimum 1-2 years' experience in sales and marketing.
• Knowledge of sales and marketing.
• Marketing skills and product knowledge.
• Customer care skills.
• Computer Literacy.
• High level of integrity and honesty.
• Professional personal presentation.
• Organizational and planning skills.
• Good communication and interpersonal skills.
• Good presentation skills and excellent reporting skills.
• Time management and ability to work under pressure.
• Willingness to regularly travel or be relocated across region(s) of operation as per business needs.
• Willingness to cooperate and work closely with the Retail Sales Supervisor.
• Demonstrates BPUL High Performance Behaviours: Common purpose, Open communication, Setting and Achieving Targets, Sense of Urgency & Agility, Accountability, Collaborate Effectively, Result-Driven Mindset, Trust & Mutual Respect, Customer Focused, Innovation & Continuous Learning, Sense of Belonging.