Territory Sales Representative – Mbarara

Job Details

• Location: Mbarara, Uganda
• Department: Sales & Marketing
• Reports to: Business Development Manager
• Employment Type: Full Time
• Category: Sales

The Territory Sales Representative will lead and oversee the development and growth of profitable new business, develop and maintain effective key customer relationships and ensure business growth through directing and managing business development activities. The role is field-based and spends most time interacting face-to-face with prospective customers, referral services and existing customers. The representative works with customers to find what they want, create solutions and ensure a smooth sales process, generating new leads through business directories, social media platforms and client referrals, combining inside and outside sales activities. The role is responsible for planning and carrying out all sales activities on assigned accounts or areas, ensuring customer satisfaction and managing quality of product and service delivery.

Key Duties and Responsibilities

• Collaborate with the Business Development Manager and Customer Service Centre Manager to recommend, develop and execute a sales plan to meet or exceed monthly, quarterly and annual sales targets
• Achieve sales growth and profitability targets by maximizing face time with prospective customers, identifying and capitalizing on opportunities across a portfolio of LPG products and solutions
• Prioritize prospecting activities to align with customer availability and actively participate in the local community
• Prospect, research and identify new business opportunities; work sales plan to create awareness, discover customer needs, secure new business and deliver product and service solutions
• Prepare and confidently present sales proposals, including pricing and product/service terms to key decision makers; influence, negotiate and close the sale with the best interest of the company and customer in mind
• Initiate and lead the sales process as the subject matter expert and act as the customer's key contact and resource; build strong business relations, manage sales cycle by continually following up on current and anticipating future business needs
• Collaborate with the Customer Service and Business Development Manager to ensure customer needs can and will be met
• Communicate regularly on sales progress within the sales funnel/cycle and prepare reports on key performance indicators
• Resolve any issues that arise and involve subject matter experts and key decision makers as needed to remove obstacles
• Promote and represent Ramco Gas Services positively and professionally within the community and industry to all customers and industry associations
• Receive, process and organize shipments and deliveries accordingly
• Ensure products which are low are restocked and ensure sales floor is organized according to established guidelines
• Perform end-of-day cleaning duties including wiping down windows, mirrors and fixtures as well as sweeping and mopping the shop floor
• Address and resolve customer complaints in a professional manner
• Process customer payments using the shop's Point of Sale (POS) system
• Maintain in-depth knowledge of store items to provide advice and recommendations as needed
• Receive all funds from delivery persons — reconciling orders and stock, recording and ensuring cash is tallied and banked at end of day
• Perform end-of-day reporting before each end of day and start-of-day reporting including stock counting and reconciling against previous day

Qualifications, Skills and Requirements

• Educated to Degree level or equivalent
• Knowledge of relevant computer applications (Excel, Word & PowerPoint)
• Knowledge of principles and practices of sales, customer service principles and basic business principles
• Experience in sales and in making presentations
• Proven ability to achieve sales targets
• Planning and strategizing skills
• Persuasiveness and adaptability
• Verbal, written communication and negotiation skills
• Resilience, tenacity and stress tolerance
• Goal driven