Warehouse Team Leader

Job Details

M-Forte is hiring a Warehouse Team Leader based in Kampala, Uganda. The role reports to the General Manager / Operations Manager and is full-time. The Warehouse Team Leader will oversee all aspects of warehouse operations including the receipt, storage and dispatch of trucks, spare parts and other related products. This role is crucial for ensuring smooth flow of materials to support after-sales service, workshop and sales departments and contributing to customer satisfaction. Work mode is on-site in Kampala.

Key Duties and Responsibilities

• Plan, coordinate and monitor the efficient receipt, storage and dispatch of all goods, ensuring accuracy and timeliness.
• Optimize warehouse layout and space utilization to maximize efficiency and productivity.
• Develop and implement efficient warehouse policies, procedures and operational guidelines to ensure smooth workflow and compliance with company standards.
• Manage and maintain the cleanliness, orderliness and safety of the warehouse environment.
• Oversee the maintenance and effective use of all warehouse vehicles, machinery and equipment such as forklifts.
• Maintain accurate inventory records through a systematic approach to stock control.
• Conduct regular audits and cycle counts, reconciling physical counts with the automated system.
• Implement and utilize Warehouse Management Systems (WMS) to track inventory, generate reports and improve overall operations.
• Analyze data to identify trends, forecast future capacity requirements and prevent stockouts or overstocking.
• Liaise with internal departments (e.g., sales, workshop, procurement) to ensure material requirements are met and services are of the highest quality.
• Coordinate with suppliers and transport companies to schedule inbound and outbound shipments and resolve logistics issues.
• Ensure all documentation related to goods-in and goods-out is accurate and up-to-date.
• Lead, supervise and mentor a team of warehouse staff, providing guidance, training and performance management.
• Foster a positive and collaborative work environment that promotes teamwork, communication and employee engagement.
• Conduct performance evaluations and provide coaching to improve team productivity and accuracy.
• Develop, implement and enforce strict safety protocols and procedures in compliance with health and safety regulations in Uganda.
• Conduct risk assessments and ensure all hazardous materials are stored in accordance with requirements.
• Establish and monitor high standards of security for the warehouse and its stock.
• Establish and track key performance indicators (KPIs) such as order fulfillment rates, inventory accuracy and on-time delivery.
• Generate regular reports for senior management on warehouse activities and performance.
• Continuously review operations to identify opportunities for efficiency improvements and cost reduction.

Qualifications, Skills and Requirements

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 5 years of proven experience as a Warehouse Team Leader or in a similar supervisory role, preferably within the automotive, machinery, or heavy equipment industry.
• Strong knowledge of warehouse operations, inventory management principles and logistics processes.
• Proficiency in using Warehouse Management Systems (WMS) and other relevant software.
• Exceptional leadership, people management and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Strong analytical and organizational skills with keen attention to detail.
• Ability to work effectively under pressure and to meet tight deadlines.
• Knowledge of local health and safety regulations in Uganda.